Terms and Conditions
1. DEFINITIONS AND TERMS
Company: Matavit Ltd.,
Avenida de los Pirineos 9, nave 9.
28703 San Sebastian de los Reyes - Madrid, Spain
Seller - Company.
Buyer - can be any natural person over the age of 16 or the legal person or any legal entity that makes an Order.
Client - can be any natural person over the age of 16 years or the legal person who has or obtains access to the CONTENT, through any means of communication made available by the Company (electronic, telephone, etc.) or based on an existing usage agreement between the Company and the latter and which requires the creation and use of an Account.
User - any natural person who is over 16 years of age or the legal person registered on the Site, who, by completing the process of creating the Account, has given his agreement regarding the site specific clauses in the General Terms and Conditions section.
Site - the online store hosted at the web address masksuperstar.com and its sub-domains.
Goods, Goods - the products that are listed on the Site for sale.
Order - the order the buyer makes.
Contract - represents the contract concluded between Seller and Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content - represents:
- all the information on the Site that can be visited, viewed or otherwise accessed through the use of electronic equipment;
- the content of any e-mail sent to the Buyers by the Company by electronic means and / or any other available means of communication;
- any information communicated by any means by an employee / collaborator of the Company, the Buyer, according to the contact information, specified or not by him;
- information regarding the Goods and / or tariffs practiced by the Company in a certain period;
- information related to the Goods and / or the tariffs practiced by a third party with whom the Company has concluded partnership contracts, within a certain period;
- data regarding the Company, or other privileged data of the Company.
Terms - The terms and conditions set forth in this document.
Transaction - collection or reimbursement of an amount resulting from the sale of a good by the Company, to the Buyer, by using the services of the card processor approved by the Seller, regardless of the method of delivery.
2. CONTRACTUAL DOCUMENTS
2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Company carries out its commercial operations.
2.2. The notification received by the Buyer, after the execution of the Order has the role of information and does not represent the acceptance of the Order. This notification is made electronically (by e-mail) or by telephone.
2.3. For justified reasons, the Company reserves the right to change the quantity of the Goods in the Order. If you change the quantity of Goods in the Order you will notify the Buyer at the e-mail address or at the telephone number made available to the Company at the time of placing the Order and will return the amount paid.
2.4. The contract is considered concluded between the Company and the Buyer at the moment of receipt by the Buyer from the Company, by means of the electronic post and / or SMS of the notification of sending the Order.
2.5. The terms and conditions and information made available by the Company on the Site will be the basis of the Contract.
3. ONLINE SALES POLICY
3.1. Access for the purpose of placing an Order is allowed to any User / Buyer.
For justified reasons the Company reserves the right to restrict the access of the User / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User / Buyer on the Site, its actions could harm the Company in any way. In any of these cases, the User / Buyer can contact the Customer Relations Department of the Company, in order to be informed about the reasons that led to the application of the above measures.
3.2. The communication with the Seller can be done by direct interaction with him or by the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to provide justifications for it.
3.3. All tariffs related to the Goods presented on the Site are expressed in Euro (EUR or €) and include VAT.
3.4. In the case of online payments, the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion commissions applied by the issuing bank of its card, if the currency of issuing the it differs from EUR. Responsibility for this action is borne only by the Buyer.
3.5. All the information used to describe the Goods available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the Seller's part, these being used exclusively for presentation purposes.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHT
4.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of the Company, being - and all rights obtained in this regard are reserved directly or indirectly (through licenses for use and / or publication).
4.2. The Customer / Buyer / User is not allowed to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any Content in any context other than the original intended by the Company, include any Content outside the Site, removal of the logos that signify the Company's copyright on the Content and participation in the transfer, sale, distribution of materials made by reproduction, modification or display of the Content, except with the express written agreement of the Company.
4.3. Any Content to which the Customer / Buyer / User has and / or obtains access by any means, is subject to the Terms, if the Content is not accompanied by a specific and valid use agreement concluded between the Company and it, and without any implicit or express warranty made by the Company with reference to that Content.
4.4. The Customer / Buyer / User may copy, transfer and / or use the Content only for personal or non-commercial purposes, only if they do not conflict with the terms of the Terms.
4.5. If the Company grants the Customer / Buyer / User the right to use as described in a separate use agreement, a certain content, to which the Customer / Buyer / User has or obtains access following this agreement, this right is extended only on that or those contents defined in the agreement, only during the period of its existence or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from the Company for the respective Client / Buyer / User or any other third party who has / obtains access to this content transferred, by any means and which could be or is prejudiced in any way from this content, during or after the expiration of the use agreement.
4.6. No Content transmitted to the Customer, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him through access, visit and / or visualization does not constitute a contractual obligation on the part of the Company and / or the employee of the Company that has through the transfer of Content, if it exists, with respect to that content.
4.7. Any use of the Content for purposes other than those expressly permitted by the Terms or the accompanying usage agreement, if it exists, is prohibited.
5.1. The Customer / Buyer can place Orders on the Site, by adding the desired Goods to the shopping cart, following the completion of the Order making the payment by one of the modalities indicated expressly. Once added to the shopping cart, a Good is available for purchase as long as there is stock available for it. Adding a good to the shopping cart, without the completion of the order, does not entail the registration of an order, implicitly neither the automatic reservation of the good.
5.2. By completing the Order the Buyer agrees that all the data provided by it, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
5.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
5.4. The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim the other damages in the following cases:
5.4.1. failure by the issuing bank to accept the Buyer's card, the transaction, in the case of online payment;
5.4.2. invalidation of the transaction by the card processor approved by the Company, in case of online payment;
5.4.3. the data provided by the Customer / Buyer, on the Site are incomplete and / or incorrect;
5.5. The buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 calendar days, without invoking any reason and without incurring costs other than delivery. Thus, according to the GEO no 34/2014, the period of return of a Good or of giving up a Service expires within 14 days from:
- the day on which the Buyer enters into the physical possession of the last Good - if the Buyer orders in a single order multiple products that will be delivered separately
- the day when the Buyer enters into the physical possession of the last Good - in case of delivery of a product consisting of several lots
5.6. In case the Buyer decides to withdraw from the Contract, he / she will be able to complete online the return form found at the address
5.7. In case the Client / Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. In the event that the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Seller informed the Buyer about his decision to withdraw from the Contract. The amount will be returned as follows:
5.7.1. for the Orders paid by card online -> by refund in the account from which the payment was made or by generating a voucher with the value of the returned product;
5.7.2. for Orders paid with Op / refund / Bank Card-> by bank transfer or by generating a voucher with the value of the returned product;
5.8. The seller will be able to postpone the reimbursement of the amount until the receipt of the Goods sold or until the receipt of a proof that they were sent, if he did not offer to recover the Goods himself (the most recent date will be taken).
5.9. If the good is returned in a state in which it can no longer be sold as new (open packaging, missing accessories, the good is damaged), the Seller reserves the right to request a fee for the return of the good at the initial stage, as the case may be, or in order to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, the Seller will resend the Goods, the delivery costs being borne by the Buyer.
5.10. In the event that a Good ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client / Buyer of this fact and will return to the Buyer's account the value of the Good, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.
5.11. The availability of a Good will be displayed on the Site.
6.1. The Company will keep the confidentiality of the information of any kind provided by the User / Customer / Buyer. The disclosure of the information provided may be made only under the conditions mentioned in the Terms.
6.2. No public statement, promotion, press release or any other means of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the Seller's prior written consent.
6.3. By transmitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, such information, ideas, concepts, know-how or techniques that you have sent to us through the Site. The company will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.
7. BILLING - PAYMENT
7.1. The prices of the Goods displayed on the Site include VAT according to the legislation in force.
7.2. The price, the payment method and the payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
7.3. The Seller will send to the Buyer the invoice for the Order containing Goods sold by the Company, as well as for any other payments related to the Order.
7.4. For a correct communication of the invoice for the Order, the Buyer has the obligation to update whenever the data in his Account is appropriate and to access the information and documents related to each Order, existing in the Account.
7.5 The data of the payment card of the User / Buyer will not be accessible to the Company nor will they be stored by the Company or by the payment processor integrated in the Site, but only by the institution of authorization of the Transaction or another entity authorized to provide services. for storing card identification data, about which identity the User / Buyer will be informed, prior to entering the data. Your credit or debit card payment will appear on your bank statement as "Outletshoop.com".
7.6. In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password for the Account or using the fingerprint for the mobile terminals that have this facility.
7.7. For Transaction Security reasons the User / Buyer is advised not to remain logged in to the Site and not to set the automatic logging option on mobile devices. Disclosure of the access password in the account is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including capital letters, lowercase letters, numbers and special characters).
8. DELIVERY OF GOODS
8.1. The conditions for the delivery of the goods sold by the Company can be found in the Shipping policy section.
8.2. The seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
8.3. The seller will only deliver the Goods to the territories listed in the Shipping policy section.
8.4. Delivery of orders
Delivery methods for the products sold by the Company:
- Delivery by courier (standard). The fee for delivery of the ordered goods is 2.90 EUR.
9.1. All the Goods traded by the Company benefit from conditions of guarantee in accordance with the legislation in force and the commercial policies of the producers. The goods are new, in their original packaging, and come from authorized sources.
10.1. The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods upon delivery and in particular for their loss.
10.2. By creating and using the Account, the User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing the access of the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.
10.3. By creating the Account and / or using the Content and / or placing the Orders, the Client / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the date of the Account creation. and / or use of the content and / or at the date of placing the Order.
10.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes to the legal requirements. The terms are opposable to the Customers / Users / Buyers from the moment of posting on the Site. In the event of any such changes, the Seller will display on the Site the modified version of the Terms, which is why the Customer / User / Buyer is requested to periodically check the content of these Terms.
11. PROCESSING OF PERSONAL DATA
12.1. The site uses "cookies" (small files placed on the client / user / buyer's hard disk) on certain pages of the site to send information stored on our server, such as member details and any preferences, in order to improve your browsing experience. Cookies are also used to track the behavior of the User on our site for analysis purposes, so that we can work to provide a better service for our customers. Submissions that come from third party sites, either from their site, from a dedicated link elsewhere, or from a printed URL are registered using a cookie, which allows us to pay any fees due to them for visit you on our site. Cookies are stored in server logs and their content is stored in the dedicated database of the Site.
12.2 The browsing behavior, in anonymous form, may be made available to our marketing staff and may be transmitted to any part of the business in the interest of improving our services. We do not create the profile of individual customers using cookies.
Some important things you need to know about cookies are:
- Most cookies are "session cookies", which means they are automatically deleted from the hard disk at the end of a session;
- If we host any third party content on this site, you may encounter third party cookies on certain pages of this site that we do not control.
13. FORCE MAJOR
13.1. Neither party shall be liable for non-performance of its contractual obligations, if such failure to timely and / or properly, fully or partially is due to a force majeure event. The major force is the unpredictable event, beyond the control of the parties and that cannot be avoided.
13.2. If, within 15 (fifteen) days from the date of its production, the respective event does not cease, each party shall have the right to notify the other party of the full termination of the contract without any of them being able to claim the other other damages.
14. APPLICABLE LAW - JURISDICTION
14.1. This contract is subject to the legislation in force. Any disputes arising between the Seller and the User / Buyer will be resolved amicably or, if this is not possible, the disputes will be settled by the competent courts. The law applicable to the settlement of any disputes arising from these Terms are Hungary laws.